Our Return Policy

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may return the merchandise by mail.

Please email us to request for a Return Merchandise Authorization (RMA) number. It will take up to one  week before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip. to fill out our Return qualification Form.

We would be pleased to exchange or give you a refund on most items you buy online, up to 30 days after your receive your order. *

Due to copyright laws, some products can only be exchanged for the same merchandise, you will be notified with your RMA number if this is the case. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

On purchases made with a credit card, the same card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise.

  *Exceptions apply to some products, Advanced Distributors reserves the right to change its policies without notice